Return Policy: 7 Days

Khojeko Jastai

Thank you for shopping with Khojeko Jastai! We want to ensure your satisfaction with every purchase so we have a 7 days 100% refund policy if faulty, damaged, defective products is received or it is different than advertised. Please review our return policy below:

1. Eligibility:

- Returns are accepted within 7 days from the date of delivery.

- To be eligible for a return, the item must be unused and in the same condition as received.

2. Initiating a Return:

- Contact our customer service team within the 7-day period to initiate the return process.

- Provide your order number and details about the item you wish to return.

3. Return Authorization:

- Once your return request is approved, you will receive a Return Authorization (RA) number.

- Include this RA number on the package when returning the item.

4. Return Shipping:

- Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.

5. Condition of Returned Items:

- Items must be returned in their original packaging, with all tags and labels attached.

- Ensure items are securely packaged to prevent damage during transit.

6. Inspection and Refund:

- Upon receiving the returned item, our quality check inspection team will inspect it for compliance with the return policy.

- If approved, a refund will be issued to the original payment method within 5-7 business days.

- If possible kindly take an unboxing video when the package is received for evidence and submit it as a proof to our quality check team while returning the item

- Khojeko Jastai has the sole and Utmost right and authority to reject a claim for return if the reason is found invalid by our team.

- Decision by Khojeko Jastai will be final and binding.

7. Non-Returnable Items:

- Certain items, such as personalized or intimate goods, are not eligible for return. Please check product descriptions for details.

8. Exchanges:

- We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.

9. Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us immediately for assistance. Returns claimed after 48 hours for damaged and defective item will not be applicable for a refund.

10. Contact Information:

- For any questions or concerns regarding our return policy, contact our customer service team at [email protected] or call us at +9779767355892.

We appreciate your understanding and cooperation. Happy shopping!